Privacy Policies

Gir Valley Naturals ® is the proprietary owner of the brand “Gir Valley”, mobile application ‘Gir Valley’ and the website girvalley.com The terms and conditions of this privacy statement govern the collection and processing of your information.

“Company”, “We”, “Us”, “Our” and terms of similar meaning Gir Valley Naturals ® here in this privacy policy. In this Privacy Policy, the customer, users, delivery partners, merchants shall together hereinafter be referred to as “You”, “Your” or “Yourself”.

Before using or enrolling on the Platform, or before accessing any content, information, or services (collectively, "Services") through the Platform, please read the Privacy Policy carefully. You agree to be bound by this Privacy Policy by selecting the "I accept" button during the registration process. Please refrain from using or gaining access to the Platform if You disagree with the Privacy Policy.

This Privacy Policy should be read in harmony with and in connection with the Terms because it is integrated into and subject to them. The terms of the Terms shall take precedence over the Privacy Policy in the event of any inconsistency with this Privacy Policy. Capitalized terms that are not otherwise defined in this privacy statement shall have the meanings attributed to them in the relevant clauses.

At Gir Valley Naturals ®, we respect privacy of our customers and request you to ensure that you peruse our privacy policy before availing any of our services. This privacy policy concisely provides details on how customer information is captured, received, stored, processed, disclosed, transferred, dealt with, handled and used by Gir Valley Naturals ® on its website and mobile application. Being our prospect or existing customer we recommend you to please carefully read our privacy policy. By accessing our services through our website or mobile application, you agree to the capture and use of your information by Gir Valley Naturals ® as mentioned here in this privacy policy. Gir Valley Naturals ® shall not be liable for and has no control over the practices and content of any such third-party website.

In a process of registration or online survey, Gir Valley Naturals ® may collect your following details: First and last name, mobile number and contact details, email address and your demographic information like age, gender, occupation or education etc. To understand and help its customer, Gir Valley Naturals ® may access your browsing details like page & link you accessed, frequency of access & use. Gir Valley Naturals ® will collect personal information only with your consent. By voluntary registration or participating in online survey, you are giving consent to collect your information.

You are no longer anonymous to Us if you receive personal information about our Users. In order to better understand, safeguard, and serve You, we may utilise this information for internal demographic, interest, and behaviour research. This data is gathered and examined in an aggregated manner without identifying You specifically. We highlight the fields that must be filled out and those that are optional. Whether or not you give this information to us is up to you.

Gir Valley Naturals ® gives an opportunity to their customer to opt out from receiving marketing communications on behalf of our partners or in general by requesting us through an email on support@girvalley.com Customer may still receive non promotional communication with respect to services you have availed.

To adhere to the governing policy and law, Gir Valley Naturals ® will record transaction history. Gir Valley Naturals ® may share data on demand from any law enforcement and compliance authorities like court or government departments. Gir Valley Naturals ® will use your financial information only with the purpose to complete a transaction.

Gir Valley Naturals ® will create customized environment based on your pattern of access on website and mobile application. Access analytics will be shared with Google Ad network for customized Google Display Advertising. You may opt out of Google Analytics by using Ads Preferences Manager.

Gir Valley Naturals ® will create customized promotional offers based on your usage and order. To provide customized offers, services, product improvement, and contest, Gir Valley Naturals ® my share your information on an aggregate to its alliance and associates to get in touch with you and to share promotional details.

Gir Valley Naturals ® will never trade your data and disclose your personally identifiable information to any third party.

To safeguard customer data Gir Valley Naturals ® uses physical devices, software and electronic hardware. Gir Valley Naturals ® has different level of securities and authority layers to protect the data from misuse, loss and tempering. Even after all these data transfer through internet has potential threat and it’s never 100% secure. By accessing website or mobile application, you agree that Gir Valley Naturals ® shall not be made liable for any mishap or data theft which is by error or out of their control.

On request, Gir Valley Naturals ® allows you to edit the submitted information. In case of lose of credentials; you can reach out to Gir Valley Naturals ® on support@girvalley.com

Protecting and securing customer information is one of our primary objectives for which we keep eye on each aspect like every third party events. Trading data is against our policy. Customer hereby agrees that when they use Gir Valley Naturals ® website or mobile application, there may be certain links which may direct customer to other website or applications. Those can be third-party advertising companies to serve advertisements and may use your information related to your visits to their platforms to customize advertisements for your interest. This privacy policy does not apply to information that you provided to third-party site or app. Gir Valley Naturals ® request you to acquaint yourself with terms and conditions and privacy policy of all such third-party site or app.

Additional Information About Third-Party Analytics in use on the Gir Valley Naturals ® website and mobile application:

Facebook Connect. For more information about what Facebook collects when You use Facebook buttons on the Platform, please see: Facebook Privacy Policy

‍Google Analytics: For more information about Google Analytics cookies, please see Google’s help pages and privacy policy: Google’s Privacy Policy, jujuGoogle Analytics Help pages

Please note that this is not an exhaustive list of all third-party analytics providers that We work with.

Complain:

In case of any dissatisfaction, customer is abiding to first file a formal complaint with customer support of the Gir Valley Naturals ® before going through any other channel. Customer is abiding to support to the customer support team with actual concern and information needed by the team. By availing our services, customer agrees to be abide by the Terms and Condition and the decision of Gir Valley Naturals ® will on the complaints shall be final.

Gir Valley Naturals ® reserves the right to modify, update, change or remove the portions of this policy at anytime without prior notice and it will be effective immediately. Continuation of availing our services by customer after the policy changes or alteration will be consider as customers consent to be legally bound by the same.

Cookies Policy:

Cookies are text files that websites, apps, online media, and adverts save on your browser or other device. We use cookies and other identification technologies for a number of purposes, such as user authentication, storing information about You and Your use of Our Services and the Platform (including on Your device or in your browser cache), remembering User preferences and settings, determining the popularity of the Content, delivering and measuring the effectiveness of Advertising Campaigns, analyzing Site traffic and Trends, and generally Understanding the Online Behaviors and Attitudes of Users.

We utilize the following types of cookies: analytics and research, advertising, security and site integrity, and authentication cookies.

In order to provide you with the right experience and services, such as your account information, order history, and the ability to update your account settings, we host authentication cookies that let Us know when You are signed in.

In order to maintain or enable security features that help keep Gir Valley Naturals ® safe and secure, we host security and site integrity cookies. For instance, they allow us to remember when you are logged into a secure part of the Services and assist in preventing unauthorized users from accessing your account.

Facebook, Google, and we host the features and services of the website and apps. They offer features that assist Us in delivering Goods and Services. Cookies can facilitate login by, for instance, pre-filling forms. In order to provide social plugins and other personalised information and experiences to you and others, we may also utilise cookies and related technologies, such as providing suggestions to you and others.

Google hosts research and analytics. Whether You use a computer or mobile device to access Our website or app, these are utilised to analyse, enhance, and research the products and Services. For instance, by segmenting audiences for feature testing, We may utilise cookies to determine how You are using site features. These technologies and the data we gather may be used by Us and Our partners to enhance and better comprehend how You use websites, applications, goods, services, and advertisements.

We, Google, and Facebook host the advertising. To serve relevant ads and monitor the effectiveness of ad campaigns, tools like cookies and pixels are employed. For instance, We and Our advertising partners may use the data collected from these cookies to show You advertisements on other websites that you might find interesting. Similar to how We determine whether or not to serve an ad and how it performs, Our partners may use a cookie, attribution service, or another comparable technology to do so or to give us information about how You engage with them.

When you use the Platform, We may also use a number of vendors who, in order to provide the services they are offering, may place cookies on your device on Our behalf. You might get cookies from third-party websites or domains when you access the Platform. The website of the relevant third party may have more details about these cookies.

Grievances:

In case you have any grievances related to our privacy policy, please reach out to us within 24 hours of instance arise by writing an email to us on support@girvalley.com

Data breach from computer systems, including payment of compensation and punishment in case of wrongful disclosure and misuse of personal data, are governed by the Information Technology Act, 2000, specifically Sections 43-A and 72-A therein.

Complete Agreement:

These Terms and Conditions constitute the entire agreement between you and Gir Valley Naturals ® with respect to your use of and material available through the site, and they supersede all prior or contemporaneous communications and proposals between you and Gir Valley Naturals ® with regard to this site. They are also hereby incorporated as fully set forth in these Terms and Conditions. Any rights in these Terms and Conditions that are not expressly granted are reserved.